2015–present Ramsey County, Minn. — St. Paul, Minnesota
Government. Second-most populous Minnesota county with over 540,000 residents, most diverse county, includes State capital. $54 million biennial budget, out of $737 million County revenue. Recommend additional $10 million average annual technology funding.
Chief Information Officer
Direct and manage all aspects of Information Services for Ramsey County. Lead the vision, strategy, and governance for information technology in the County, ensuring alignment with the County’s vision, mission, and goals and industry best practices.
- Through an Information Technology Plan, lead the strategic direction for IT and guide all staff in the achievement of this vision for Ramsey County.
- Provide enterprise standards, architecture and operational support for the County organization’s technology and telecommunications infrastructure.
- Create and maintain highly professional, customer-oriented, innovative, and future-focused IT capabilities in the department including operations, enterprise applications, information security, and project management office.
- Ensure the provision of secure and stable IT services in a cost effective manner to support business outcomes through effective risk management strategies.
- Ensure physical and logical security of all County computing assets, including data.
- Direct the development and promotion of policies and standards covering County-wide IT related functions including procurement, technical infrastructure, information security, records management, and projects.
- Manage the development of IT annual budgets and monitor performance against established budgets and plans; communicate on behalf of IT to state auditors.
- Continuously and proactively seek ways for IT to deliver value to the County, including identification of new sourcing opportunities. Help the County realize new IT enabled business opportunities.
- Direct IT Governance for the County. Serve on County-wide committees including the County Manager’s Senior Management Team, and chair the County’s Technology Governance Committee. Leadership in planning and policy making at the executive level.
- Direct and perform special studies for the County to identify areas of potential improvements in IT and across the County’s IT delivery structure.
- Maintain liaison with other public and private organizations.
- Transformed IT Governance from discussion group into action-oriented, decision-making, direction-setting group.
- Increased efficiency and IT maturity through Operational Improvements, IT Consolidation, Modernization, and Audits.
- Enhanced organizational maturity through Leadership Development, Organizational Alignment, and Change Management.
- Streamlined business processes through the creation of an Enterprise Business Integration system.
- Ensured cyber security for Super Bowl LII through partnership with cities, counties, US Department of Homeland Security, and US FBI.
- Enhanced processes through partnership to create County’s first Procurement Center of Excellence.
- Reduced risk by achieving PCI compliance across the County.
- Partnered to implement County’s first Electronic Health Records System.
- Transform the County’s ability to communicate with residents by implementation of new Voice Over IP and Unified Communications system. [project underway, will complete 2019].
2010-2015 University of Minnesota Morris — Morris, Minnesota
Higher education. Campus IT at four-year liberal arts university.
Director of Information Technology, Morris campus
Campus IT Executive / Campus CIO. Provide IT leadership and oversee operations for Morris campus. Technology strategy, budgeting, IT infrastructure, business continuity, data security, system upgrades, and project management. Leverage central and cloud systems. Reduce costs by aligning teams, projects, and initiatives.
- $105,000+ build-up in reserve funds achieved by eliminating redundant services. Consolidated three separate information directory systems. Retired outdated systems and migrated services to cloud and shared services.
- Led three-month project to migrate 300 faculty / staff and 1,900 students from an outdated desktop-based email system to Google Apps for Education.
- $1.5 million project initiated and completed to upgrade campus network and improve wireless coverage.
- Supported campus customers by establishing work planning process that articulated time commitments and resources allocated to work efforts.
- Led 10-member team of students, faculty, and staff to develop and implement an IT Masterplan, strategize and prioritize IT and technology requirements with campus resources.
- Spearheaded web project to implement first responsive web design, 40,000 objects and 10,000 web pages, enabling students to access admissions, registration, and other information via mobile devices.
- Within six months, resolved and cleared six major audit findings from an inherited unresolved three-year old audit.
1998–2010 University of Minnesota System — Minneapolis, Minnesota
Higher education. Enterprise systems at system-wide flagship campus.
2006–2010 Senior Manager, Enterprise Infrastructure & Operations, OIT
Supported over 65,000 students system-wide. Directed 40-staff organization supporting enterprise IT services including systems administration of 1,100+ servers, storage, backup, database administration, disaster recovery planning, and desktop support. Simplify, standardize, and automate systems and processes to reduce cost. Supported all ERP (PeopleSoft) implementations.
- $1.2 million in support costs slashed by creating strategic sourcing model for desktops, laptops, and servers.
- $101,500 in savings captured by assisting a department in consolidating three support units.
- $38,400 to $19,000 reduction in annual infrastructure costs by centralizing and outsourcing web hosting functions.
- Improved efficiency by consolidating five teams to support 1,100+ Linux, Unix, and Windows enterprise servers.
- Reorganized and consolidated database hosting teams to centralize 168 Oracle database instances supporting nine enterprise constituent groups.
2001–2006 Manager, Enterprise Systems Administration, OIT
Managed 20 Systems Administrators supporting 1,100+ enterprise servers. Combined system support for Unix, Linux, and Windows servers. Established strategic IT direction for projects, including workload and staff alignment.
- Spearheaded $1+ million purchase of a Solaris Enterprise Server System in support of ERP implementation project.
- Combined three disparate Unix support teams into a single coordinated unit, turning around an under-performing group previously considered "unmanageable" into a successful team.
1998–2001 Manager, Web Production, OIT
Supervised a dedicated team to support emerging web unit. Innovative new group to support enterprise web systems.
- Saved $975,000 by migrating university registration system from supercomputer-class hardware to 10 low-cost Intel-based Linux servers to improve system reliability and performance. First use of Linux in the University enterprise.
- Created and led Web Advanced Labs group to examine and develop emerging technology.
- Launched a new technology solution within 30 days provide online course evaluations.
1996–1998 Access Management — Minneapolis, Minnesota
Company specializing in legal document management solutions.
IT Manager / Systems Administrator
Managed information technology teams to provide desktop support, network management, and systems administration supporting business operations.
- Oversaw project to deploy company’s first corporate website that included adoption of new technology for advertising, becoming one of the first legal companies to establish website.
- Cost and effort savings by consolidating six corporate file servers to Linux systems.
1995–1996 VISTA Information Solutions (formerly DataMap) — Eden Prairie, Minnesota
Company specializing in data informatics, custom maps and related products.
Associate Manager of IS / Systems Administrator
Promoted from systems administrator to manage information technology teams at two national locations. Maintained Unix and Apollo systems to support business operations in geographic and environmental data.
- Migrated core services from outdated Apollo servers to Windows NT and Linux systems. Consolidate Unix servers to Linux.
- Integration of technology operations as part of a two-company merger with approximately 200 employees across two states.